How To Keep Clients Happy And A Commercial Property World

By Cody Scholberg

Keeping a tenant happy means you have a tenant that renews their lease. This means that this tenant is profitable. The primary concern of a commercial property manager is ensuring that this happens. Their primary goal needs to be listening to customer complaints and concerns. Some of the problems that tenants often face are:

Parking Crime on the property Disaster management Maintenance Mechanical issues

What To Expect From A Commercial Property Manager

When you look at the duties of a commercial property manager, you begin to see that they are very similar to a realtor. Explaining prices, advertising the property, and showing it to potential residents are major components of this aspect of their career. They will also explain the lease and the various options that each tenant has. There is also a great deal of legal paperwork that will need to be explained to the tenet to the point that they understand it easily. Coordinating between insurance companies is also the responsibility of a commercial property manager. This requires a great deal of analytical thinking. In addition to all of these expectations, a commercial property manager will also need to be able to deal with staff effectively.

Keeping A Tenant Who Does Not Pay Happy

It is not only residential property that is at risk for having tenants that do not pay. Of course, any property manager will want to collect the rent when it is due. Unfortunately, the large corporations may have sudden financial problems that mean delays in rental payments. It is important to keep these customers happy while they deal with their financial turmoil. It may take many months before errors are corrected and rental checks are sent out. In order to keep a commercial client happy it is common practice to work with them during these hardships. This may include waiving late payment fees and working out a payment plan. It can damage the reputation of your client if you hastily place an eviction notice on the front door of their business.

Education Concerns For A Commercial Property Manager

To say that a commercial property manager needs to be excellent at multi-tasking is an understatement. A number of variations in the field create demands upon a property manager on a regular basis. They must also have background experience in the maintenance and repairs involved. For example, basic knowledge of plumbing prevents being overcharged for the service. In addition to foundation knowledge such as this, commercial property manager must be skilled in marketing, sales, and other business knowledge. Business college is the primary area these advanced skills are taught. They help commercial property managers to be able to handle their dynamic job environment.

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